Turkey's Cheapest Online Car Rental Platform

What is Required for Renting a Car ?

The car rental process involves many details and there are important points to know in order for this process to proceed smoothly. As Otorento, we aim to facilitate every step you may encounter when renting a car and make this process as transparent as possible. On this page, you will find information collected under various headings such as basic conditions required for car rental, financial conditions and vehicle delivery. Whether you are renting a car for the first time or you are an experienced driver, thanks to the information here, you will be able to manage your car rental process in a more conscious and prepared way.

General Conditions and Requirements for Car Rental

Privacy

All information requested from you is requested by Otorento only to be used for your rental process. No personal data is used except for rental purposes.

Driver Age

You must be at least 21 years old to be able to rent an economical car as per the insurance conditions. 25 is the lower limit for middle and upper class vehicles. You must be at least 28 years old for luxury and large vehicles.

Driver's License Duration

In order to rent an economic, middle class or upper class vehicle, a driving license of at least 2 years is required. The minimum license period for luxury or large vehicles is 3 years.

Additional Driver

Any rented vehicle can be used by more than one person. The second or additional driver must be notified before the rental and included in the rental contract. In this way, the additional driver is also covered by the motor insurance. The additional driver must naturally meet the age and driver's license criteria specified for the main driver.

Car Rental Period

Car rental period must be at least 1 day. Rentals made for less than 1 day are also considered as 1 day.

Departure Abroad

It is not possible to go abroad with the vehicles rented in Turkey. Insurances are not valid outside the country. For vehicles outside of Turkey, you can contact us by e-mail or phone to find out under which conditions and in which countries you can drive the vehicle.

Motor Insurance / Insurance

All rental vehicles have rent a car insurance. There are some important conditions for motor insurance to be valid. In case of alcohol and drug use, the insurance completely loses its validity. Likewise, the insurance is not valid in case of non-compliance with the legal speed limits, driving the vehicle other than those specified in the contract, exceeding the load limit and driving the vehicle outside the highways. In order for the insurance to be valid, the traffic and alcohol reports must be kept at the time of the accident and delivered to our rental supplier within 48 hours at the latest.

Financial Conditions for Car Rental

Payment Methods

In order to complete the car rental process, you must pay the whole or part of the rental fee (prepayment amount) by credit card or bank transfer. If you have made the full payment, you will not make any payment when the vehicle is delivered to you. In the prepaid method, you can pay the remaining payment amount when you receive your vehicle. For all payment methods, you must have your credit card and driver's license with you when you receive your vehicle. All payments are made in accordance with secure Visa and Mastercard secure payment standards.

Deposit/Provision

Coverage is required for traffic and parking fines, missing fuel, and damages that are not covered by the insurance that may occur during the time you use the vehicle you rented. For this collateral, a process called authorization is applied to the credit card. Provision is the blocking of a certain amount on a credit card. It reduces the usable limit of your credit card, but does not appear on your statement as an expense. For authorization, it is obligatory to have a credit registered in the name of the main driver, valid for at least 6 months and with a usable limit. For Turkish customers living only in Europe, it is not compulsory to have a credit card for rentals to be made in some cities. You can find out which cities have this exception from our contact information.

Mileage Limit

The mileage limit included in the price of the vehicle you rent is shown on the screen where the vehicles are listed. If the specified Km is exceeded, 2 TL mileage fee is applied. Vehicles specified as “Unlimited” do not have any Km limit.

HGS/OGS – Automatic Toll

All of our vehicles have OGS or HGS. In this way, you can automatically switch from toll highways. HGS/OGS fee is collected as much as it is used + 10 TL service fee when returning the vehicle. If HGS/OGS has never been used, no fee will be charged.

Fuel

It is important to check the fuel tank level when picking up the vehicle. It is expected that the rented vehicle will be returned with the same level of fuel. There is no extra refund for vehicles returned with excess fuel. In case of missing fuel, fuel fee and service fee will be charged.

Car Rental Prices

Car rental prices are determined in a completely competitive environment. For this reason, you will encounter more affordable prices if the rental is made early.

Vehicle Delivery, Change, Cancellation and Return Process

Flight Information

If you have rented your vehicle to receive it from the airport, it is the customer's responsibility to notify Otorento of the flight information. Even if the flight information is not known during the rental, the flight information must be sent via e-mail at the latest 24 hours before the vehicle is picked up. Thanks to the flight information, even if your plane is delayed, you will be met on time and you will receive your vehicle. The aim is to ensure that you receive your vehicle on time at the airport and return your vehicle on time when returning your vehicle.

Cancellation and Change Transactions

The fee you pay for cancellations is reserved for use in your next rental. No refunds or deductions are made. No extra fee is charged for change transactions, except for the differences arising from the number of days and vehicle changes. Changes are free of charge.

Delivery and Return

The rented vehicle should only be received from the specified address and returned to the specified address for return. Delivery options can only be made within the boundaries of the district or district where the rental is made. By renting from any district, delivery is not made to the address specified within the borders of a different district or district. Waiting for a maximum of one hour is accepted when the vehicle is delivered. Extra charges may occur if extra waiting is requested. In case of early return of vehicles, no fee will be refunded. Additional fees apply if vehicles are returned late.

Presenting the Vehicle as Brand/Series/Model or Similar

We would like to offer you exactly the same car you rented in Otorento. Sometimes this situation may not be applicable for reasons beyond our control. If the vehicle returns late or damaged from the previous customer, we may not be able to provide you with the make and model of the vehicle you rented, in case of a technical malfunction or in other compulsory situations. In this case, we reserve the right to replace the vehicle with a similar or upper group.