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Frequently Asked Questions

Find the most common questions about the car rental process, payment, delivery, cancellation, license requirements, and usage rules. Search for your question or choose a category to reach answers quickly.

Popular questions

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Rental Transactions
Additional services
Cancellation and Change
Delivery and Returns
Rental Terms
Vehicle Use
Traffic Fines
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Rental Transactions

When you enter the Otorento website, you will see a search section where you can easily search for rental cars.
You can make your car rental online up to 12 months in advance.
Services that are always included in the scope of car rental are compulsory traffic insurance, vehicle damage, theft insurance and rent a car insurance.
Intercity rental is to pick up your rental car in one city and return it to a different city or location.
On the page where we request your driver information, we also ask you to choose one of the payment options.

Additional services

You can request a baby child seat while making your rental.

Cancellation and Change

All changes you make on Otorento are free of charge.
You can cancel all your car rental transactions made through Otorento free of charge.

Delivery and Returns

All details of your reservation are sent to your e-mail address for the vehicles you rent online through Otorento or through our call center.
If you specify your home, hotel, workplace address when you make your rental transaction through Otorento, we can deliver the vehicle to these addresses.
When the vehicle is delivered to you, you must have your driver's license (driving license) and credit card with you.\r\n
As Otorento, we implement a fair fuel policy.
How to return the rented vehicle is specified in the reservation details.
It is possible to deliver the rented vehicle early or late, under certain conditions.\r\n

Rental Terms

You can rent a car with a domestic, foreign or international driver's license.
If you are renting an economy car, you must be at least 21 years old.
Is it possible to rent a car without a credit card?\n\n

Vehicle Use

The vehicle you rent can only be used by the driver and additional driver specified during the rental.
Vehicles rented in Turkey can only be used domestically.
First of all, you need to take care of your own health.
In the contract you signed while renting a car, the phones you need to call in case of emergency are included.
HGS or OGS system is used for automatic transit on toll highways in Turkey, toll bridges such as Osmangazi, and toll tunnels such as Eurasia Tunnel.
1. Starting the Vehicle\r\n

Traffic Fines

For 2021, the penalty for not wearing a seat belt is 144 TL, and if it is paid with a 25% discount, it is 108 TL.
Unless there is a sign to the contrary, drivers;

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Could not find the answer?

The Otorento support team will be happy to help with your car rental process.

Otorento icon

Fahrettin Kerim Gökay Cad. No:276/1 Erenköy İstanbul

info@otorento.com.tr

+90 850 480 1716

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All rights reserved. Otorento 2026. Otorento Turizm ve Organizasyon Ltd. Şti.


All rights reserved. Otorento 2026. Otorento Turizm ve Organizasyon Ltd. Şti.