Frequently Asked Questions
Find the most common questions about the car rental process, payment, delivery, cancellation, license requirements, and usage rules. Search for your question or choose a category to reach answers quickly.
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Rental Transactions
Additional services
Cancellation and Change
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Rental Terms
Vehicle Use
Traffic Fines
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Rental Transactions
How to rent a car?
When you enter the Otorento website, you will see a search section where you can easily search for rental cars.
How early can I make a rental reservation?
You can make your car rental online up to 12 months in advance.
What is included in the car rental fee?
Services that are always included in the scope of car rental are compulsory traffic insurance, vehicle damage, theft insurance and rent a car insurance.
Can I rent between cities?
Intercity rental is to pick up your rental car in one city and return it to a different city or location.
How can I know that my car rental or reservation is complete?
On the page where we request your driver information, we also ask you to choose one of the payment options.
Additional services
Can I add a baby/child seat to the car I rented?
You can request a baby child seat while making your rental.
Cancellation and Change
How can I change my rental car reservation?
All changes you make on Otorento are free of charge.
Can I cancel my rental car reservation free of charge?
You can cancel all your car rental transactions made through Otorento free of charge.
Delivery and Returns
How will I receive the vehicle I rented?
All details of your reservation are sent to your e-mail address for the vehicles you rent online through Otorento or through our call center.
Can I pick up the rented vehicle at my home, hotel or workplace address?
If you specify your home, hotel, workplace address when you make your rental transaction through Otorento, we can deliver the vehicle to these addresses.
What documents should I have with me when picking up the rental car?
When the vehicle is delivered to you, you must have your driver's license (driving license) and credit card with you.\r\n
Is the fuel tank full or empty in rental cars?
As Otorento, we implement a fair fuel policy.
How do I return the vehicle I rented?
How to return the rented vehicle is specified in the reservation details.
Is it okay if I return the rented vehicle late or early?
It is possible to deliver the rented vehicle early or late, under certain conditions.\r\n
Rental Terms
What type of license can I rent a car with?
You can rent a car with a domestic, foreign or international driver's license.
Is there an age limit and minimum license period for car rental?
If you are renting an economy car, you must be at least 21 years old.
Is it possible to rent a car without a credit card?
Is it possible to rent a car without a credit card?\n\n
Vehicle Use
Who can use the rental car?
The vehicle you rent can only be used by the driver and additional driver specified during the rental.
Can I travel abroad with the car I rented?
Vehicles rented in Turkey can only be used domestically.
What should I do if there is an accident with the vehicle I rented?
First of all, you need to take care of your own health.
What should I do if the vehicle I rent breaks down?
In the contract you signed while renting a car, the phones you need to call in case of emergency are included.
Do Vehicles Have Equipment for Automatic Transition on Toll Highways such as HGS/OGS?
HGS or OGS system is used for automatic transit on toll highways in Turkey, toll bridges such as Osmangazi, and toll tunnels such as Eurasia Tunnel.
How to operate a manual tool?
1. Starting the Vehicle\r\n
Traffic Fines
What is the penalty for not wearing a seat belt?
For 2021, the penalty for not wearing a seat belt is 144 TL, and if it is paid with a 25% discount, it is 108 TL.
What is the penalty for using the seat belt?
Unless there is a sign to the contrary, drivers;
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Could not find the answer?
The Otorento support team will be happy to help with your car rental process.
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All rights reserved. Otorento 2026. Otorento Turizm ve Organizasyon Ltd. Şti.
All rights reserved. Otorento 2026. Otorento Turizm ve Organizasyon Ltd. Şti.
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All rights reserved. Otorento 2026. Otorento Turizm ve Organizasyon Ltd. Şti.
All rights reserved. Otorento 2026. Otorento Turizm ve Organizasyon Ltd. Şti.