Important notice
1. Otorento's Role
Otorento acts as a reservation platform that helps users compare rental vehicles from different suppliers and create a reservation.
Vehicles listed on Otorento are provided by supplier rent a car companies. Vehicle delivery, deposit, pre-authorization, insurance, mileage, additional services and operational pick-up rules may vary according to the supplier and the conditions shown during reservation.
Otorento provides reservation management, information and support between the user and the supplier.
2. Creating a Reservation
To create a reservation, pick-up and return locations, dates, times, driver age, country and other required information must be entered correctly.
Some reservations may be confirmed instantly, while others may require supplier availability confirmation. Once confirmed, reservation details may be sent by SMS, email, WhatsApp or through Otorento systems.
3. Vehicle, Price and Conditions
Vehicle images, make/model details, class, transmission, fuel type and similar information are provided for guidance. A supplier may provide an equivalent vehicle in the same or similar class for operational reasons.
Prices may vary by rental date, location, vehicle group, supplier, campaign, additional services, insurance package, mileage conditions and payment preference.
No credit card, no deposit, unlimited mileage, pay at delivery or full insurance benefits are valid only when clearly shown for the selected vehicle.
4. Required Documents at Pick-up
The main driver must present valid driver and identity documents at pick-up. The supplier may request additional documents according to the reservation conditions.
If documents are missing, invalid or inconsistent with the reservation, the supplier may refuse vehicle delivery.
- Valid driving licence
- Identity card or passport
- Reservation confirmation
- Credit card, if required by the supplier conditions
- Additional documents for international drivers where required
5. Age and Driving Licence Conditions
Minimum driver age, licence age and young driver rules may vary by vehicle group and supplier.
The user is responsible for entering driver age, country and licence information correctly. If incorrect information prevents vehicle delivery, cancellation or refund conditions are evaluated according to the reservation rules.
6. Credit Card, Deposit and Pre-authorization
Some suppliers may require a credit card in the main driver's name, a deposit or pre-authorization at pick-up. The amount and release timing may vary by vehicle class, rental duration, supplier, insurance package, location and bank processing times.
If a vehicle is listed without a credit card or deposit requirement, this is valid only when clearly stated on the vehicle card or reservation conditions.
7. Payment Conditions
Payment conditions may vary by vehicle, supplier and campaign. Depending on the vehicle, online payment, prepayment or pay at delivery may be available.
Additional services, extra drivers, child seats, additional insurance, one-way rental, out-of-hours service, fuel difference, mileage overage and similar items may not be included in the displayed base price unless explicitly stated.
8. Cancellation and Refund Conditions
Cancellation and refund conditions may vary by reservation type, supplier, location, campaign and cancellation time.
For reservations with free cancellation, the free cancellation period and rules are shown on the vehicle card or reservation confirmation. After that period, deductions may apply or the reservation amount may become non-refundable.
No-show, late arrival, missing documents, failure to meet age/licence requirements, or inability to meet credit card/deposit conditions may prevent vehicle delivery. Refund or deduction rules are then evaluated according to the reservation conditions.
9. Reservation Changes
Changes to pick-up date, return date, location, time, vehicle group or driver details depend on availability and supplier approval.
Changes may create price differences. Current prices and conditions at the time of the change may apply.
10. Vehicle Pick-up and Return
At pick-up, the user should check existing damage, fuel level, mileage, equipment and the delivery form. Any issue should be recorded on the form and, where possible, documented with photos or video.
Late return, different return location, missing fuel, smoking in the vehicle, excessive dirt, missing equipment or use contrary to the rental agreement may result in additional charges.
11. Mileage Conditions
Mileage conditions vary by vehicle. Some vehicles may include unlimited mileage, while others may have daily or total mileage limits.
For vehicles with mileage limits, overage fees are calculated according to the supplier's current tariff and reservation conditions. Fixed outdated overage amounts are not used here.
12. Insurance, Coverage and Damage
Insurance and damage coverage may vary by supplier, vehicle group and selected additional services.
Full insurance or similar additional protection packages apply only when clearly stated on the vehicle card, reservation conditions or additional service selection.
In accident or damage cases, the user must follow supplier and legal procedures. Traffic violations, unauthorized driver use, driving under the influence or use contrary to the agreement may fall outside coverage.
13. Tolls, Traffic Fines and Other Charges
Toll passages, traffic fines, parking fines, towing/parking costs and other usage-related amounts during the rental period belong to the user.
Such amounts may be collected after the rental or deducted from the deposit/pre-authorization according to supplier procedures.
14. Support and Contact
Otorento provides support before and after reservation. Users may contact Otorento for reservation, cancellation, change, supplier communication, pick-up, payment and other support requests.
Email: info@otorento.com.tr
Phone: 0530 969 36 97
Last Updated: 03.07.2026
